Last Updated: December 18, 2025
Appointment Reservations, Cancellations & Deposits
To ensure your preferred appointment time, we recommend booking in advance or reserving your next visit at the conclusion of your current service. Our professional team allocates time specifically for each guest, so a credit card is required to secure all appointments.
Appointments are subject to availability. Service offerings and pricing are subject to change without notice.
Deposits
A $25 deposit is required for all online bookings of services totaling $50 or more. This deposit will be applied to your service total at checkout.
• If you cancel with at least 48 hours’ notice, your deposit will be fully refunded.
• If you reschedule with 48 hours’ notice, your deposit will be transferred to your new appointment.
• Deposits are non-refundable for cancellations or reschedules made with less than 48 hours’ notice.
cancellations or rescheduling
As a courtesy, we provide appointment reminders in advance of your visit. If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice. Cancellations or changes made with less than 48 hours’ notice are subject to a charge of 50% of the scheduled service value. Missed appointments with no notice will be charged 100% of the service value.
payments, gratuity & gift cards
Payments are accepted in the form of Cash, most Major Credit Cards and West Glam Gift Cards. Gratuity is accepted in cash, check, or Venmo for select technicians. We do not accept gratuity on credit or debit cards.
The West Glam gift card contains value which may be used to purchase products and services at face value and cannot be used to purchase other gift cards. Gift card must be presented at time of payment and the available balance will be applied to the transaction. Our gift cards are non-refundable and may not be redeemed for cash. Any unused balance will remain on the gift card.
refunds
In the event you are not satisfied with your product purchase, you may return your unopened/unused product for a refund to the original method of payment. Opened and/or used products will be refunded as salon credit in the form of a West Glam gift card. All returns must be made within 7 days of purchase.
privacy policy
This Privacy Policy describes how The West Glam ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.
Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.